Loaner Vehicle Policy


Our complimentary shuttle is available Monday to Saturday from 8:00AM to 6:30PM.

At BMW St. John's, we understand that being without your vehicle can be an inconvenience. Due to this, we are pleased to offer several options to assist you and serve your transportation needs. For regular maintenance (such as an oil change) we ask that our clients please wait in our comfortable, Wi-Fi equipped customer lounge or choose our executive shuttle service. Unfortunately, we cannot guarantee alternate transportation for same day appointments.

Loaner Vehicles Policy:
• Offered for repair services that are expected to take more than 2 hours.
• For customers who have called in advance and scheduled their appointment (with a courtesy vehicle).
• Due to insurance regulations, the drivers of courtesy vehicles must be 21 years of age or older.
• Driver must have a valid driver’s license, credit card, and proof of insurance.
• Only the persons named on the Loaner Agreement and their spouses are permitted to drive the courtesy vehicle.
• Drivers named on the Loaner Agreement are responsible for all charges incurred against the vehicle during use (tolls, tickets, fees, penalties, damages to vehicle including tire and wheel damage, windshield chips and any cost incurred by BMW/MINI St. Johns. Please note, there is a $10,000 deductible.
• We ask the courtesy vehicle be returned once the service on your vehicle is complete. If the vehicle isn’t returned, a daily usage fee of $59.95 per day will be charged to the credit card on file.
• A fee of $1.50/litre will be charged to the driver who does not return the vehicle with the same level of fuel as when it was checked out.
• All courtesy vehicles are NON-SMOKING vehicles. A detail fee of $399.95 will be charged to the driver who smokes in the vehicle.

Loaner Vehicles Return Policy:
When returning the courtesy vehicle, customers must do a final walk around with a loaner representative to verify any damage or detail needs along with verifying the fuel level of the vehicle. After the final walk around you will receive a final loaner agreement signed by both you and the representative that completed the check in. If there are any charges to be made due to damages, detail, or gas fees they will be noted on the final signed loaner agreement. Please allow a few extra minutes in the pickup process to accommodate for this process.

Please Note: Rental vehicles are available from Capital Auto Rental for $39.95/day. Thank you.

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